TERMS & CONDITIONS – FraVeRa Journey (EN)

Effective date: 19.01.2026

(Disclosed travel agent – law of the Kingdom of the Netherlands)

§1. Definitions

FraVeRa Journey – a sole proprietorship registered in the Kingdom of the Netherlands, operating exclusively as a disclosed travel agent and an intermediary in arranging services.

Client – a natural person or legal entity using FraVeRa Journey services.

Partner – an independent third party providing services, in particular sanatoriums, hotels, spa/health resorts, medical entities, transport companies and local service providers.

Agency Services – services provided by FraVeRa Journey, including advisory support, intermediary services, coordination and organisational assistance.

Main Services – accommodation, medical, rehabilitation, wellness, spa/health resort, transport and other on-site services, provided directly by Partners.

Settlement Note – a settlement document defining the scope of services, allocation of payments and responsibilities between FraVeRa Journey and Partners.

§2. Legal status of FraVeRa Journey

FraVeRa Journey acts exclusively as a disclosed travel agent.

FraVeRa Journey is not a tour operator and does not sell package travel within the meaning of Directive (EU) 2015/2302.

FraVeRa Journey is not a party to contracts concluded between the Client and Partners.

FraVeRa Journey is not liable for the performance, quality, safety or legal compliance of the Main Services provided by Partners.

At the same time, FraVeRa Journey makes all reasonable and professional efforts to cooperate with Partners operating lawfully and delivering their services with due care and quality focus.

§3. Scope of FraVeRa Journey services

FraVeRa Journey provides Agency Services only.

Main Services include accommodation, medical, rehabilitation, wellness, spa/health resort, transport and other services delivered at the destination and provided directly by Partners.

FraVeRa Journey does not provide Main Services and does not act as their supplier.

All Main Services are provided exclusively by Partners under separate agreements concluded directly between the Client and the Partner.

§4. Entering into an agreement with the Client

The agreement between the Client and FraVeRa Journey may be concluded electronically, by e-mail or in another durable medium.

Acceptance of an offer means acceptance of these Terms.

FraVeRa Journey reserves the right to refuse to provide services.

§5. Fees and payments

FraVeRa Journey charges an agency fee to the Client and may receive a commission from Partners.

The agency fee is independent from the prices of the Main Services.

Payments for Main Services are made directly to Partners.

FraVeRa Journey does not operate escrow accounts.

§6. No package travel

FraVeRa Journey does not create package travel or linked travel arrangements.

Services remain separate and independent.

§7. Liability

FraVeRa Journey is liable only for proper performance of the Agency Services.

It is not liable for acts or omissions of Partners.

FraVeRa Journey liability is limited to the amount of the agency fee.

§8. Medical information

The Client is responsible for the medical information provided.

FraVeRa Journey does not provide medical advice.

§9. Personal data protection

Personal data are processed in accordance with the GDPR.

Details are provided in the Privacy Policy.

§10. Complaints

Complaints regarding Agency Services should be submitted to FraVeRa Journey.

Complaints regarding Main Services should be addressed to the respective Partners.

§11. Governing law and jurisdiction

Governing law: the Kingdom of the Netherlands.

Competent courts: the registered seat of FraVeRa Journey.

§12. Final provisions

FraVeRa Journey reserves the right to amend these Terms.

The binding version is the version in force on the date the agreement is concluded.